3 Lessons From The Frontlines Of (Successful) IT Orgs
Transforming from a passive/reactive organization to a service oriented organization
I was talking to a friend recently who was trying to implement a new process for increased access. They confessed that they were trying to make it a little difficult for the user or at least make sure they read all the documentation before making the access request. They were also trying to add a bit of snark into it.
I recommended taking a more empathe…
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